Privacy Policy

Effective Date: August 1, 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you use the Water Supply Management System app (the “App”).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address.
• Transaction Information: Order history, wallet balance, redeemed amounts, and payment modes (cash, credit, wallet).
• Device Information: Device ID, operating system, app version.
• Location Information: For delivery agents (if permission is granted).

2. How We Use Your Information

We use the information to:

• Manage your account and provide services
• Track orders, payments, bottles distributed/recollected
• Enable admin and agents to fulfill deliveries and manage operations
• Send notifications and updates
• Improve app features and performance

3. Data Sharing

We do not sell or rent your personal data to third parties. Your data may be shared only with:

• Authorized employees and delivery agents
• Service providers helping us run the app (e.g., hosting or analytics)
• Legal authorities if required by law

4. Data Security

We take reasonable steps to protect your personal data through encryption, secure servers, and access controls.

5. Your Choices

You can:

• Access or update your information via your profile
• Request deletion of your account by contacting us
• Control app permissions from your device settings

6. Children’s Privacy

Our app is not intended for use by children under the age of 13.

7. Changes to This Policy

We may update this policy from time to time. You will be notified of any major changes within the app or via email.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@sadeem.com